Retail Operations Manager
5 days ago
About Majid Al Futtaim
Majid Al Futtaim is a leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions.
We operate with a strong commitment to excellence and customer satisfaction. Our team is dedicated to creating unforgettable experiences for our customers every day.
Job Title: Deputy Store Manager - Furniture - Majid Al Futtaim LifeStyle - Operations
Role Summary:
- Lead the team in delivering exceptional customer service by understanding customer needs and staying aware of market trends and competitor activity.
- Resolve all customer complaints professionally and efficiently, escalating to management when necessary.
- BUILD STRONG RELATIONSHIPS WITH SUPPORT TEAMS AND PROVIDE REGULAR FEEDBACK TO MARKETING, BUYING, AND PLANNING DEPARTMENTS.
- Provide continuous coaching and mentoring to the team to enhance skills, identify high potential, and maintain enthusiasm and commitment.
- Dive into sales data to drive revenue growth and take initiatives to increase sales through keen awareness of set KPI targets.
- Develop and execute sales promotions and brand activities, communicating effectively with support teams to maximize sales results.
- Monitor staff performance and identify opportunities to exceed sales targets.
- Analyze business reports to ensure full understanding of current performance trends.
- Maximize sales opportunities through clear communication with Buying and Planning departments.
- In the absence of the store manager, ensure smooth store operations and address any disruptions promptly.
- Implement and maintain compliance to Company policies and guidelines to minimize stock loss and damage.
- Liaise with the Excellence and Compliance team to prepare and implement stock takes as per Company policy.
- Maintain visual merchandising standards aligned with brand and Company guidelines at all times.
- Ensure store standards are consistently maintained, including cleanliness, tidiness, and replenishment.
- Adhere to Company Health & Safety, Security, and Compliance policies, raising concerns to the Excellence and Compliance team in a timely manner.
Requirements
- High school certificate
- Qualification in Retail related field is an added advantage
- 5+ years' experience in retail operations
- Furniture industry experience is required
What We Offer
- A friendly work environment where everyone shares positive vibes and is excited about our future.
- Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
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