Retail Operations Manager

5 days ago


Jeddah, Makkah Province, Saudi Arabia Majid Al Futtaim Full time

About Majid Al Futtaim

Majid Al Futtaim is a leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions.

We operate with a strong commitment to excellence and customer satisfaction. Our team is dedicated to creating unforgettable experiences for our customers every day.

Job Title: Deputy Store Manager - Furniture - Majid Al Futtaim LifeStyle - Operations

Role Summary:

  • Lead the team in delivering exceptional customer service by understanding customer needs and staying aware of market trends and competitor activity.
  • Resolve all customer complaints professionally and efficiently, escalating to management when necessary.
  • BUILD STRONG RELATIONSHIPS WITH SUPPORT TEAMS AND PROVIDE REGULAR FEEDBACK TO MARKETING, BUYING, AND PLANNING DEPARTMENTS.
  • Provide continuous coaching and mentoring to the team to enhance skills, identify high potential, and maintain enthusiasm and commitment.
  • Dive into sales data to drive revenue growth and take initiatives to increase sales through keen awareness of set KPI targets.
  • Develop and execute sales promotions and brand activities, communicating effectively with support teams to maximize sales results.
  • Monitor staff performance and identify opportunities to exceed sales targets.
  • Analyze business reports to ensure full understanding of current performance trends.
  • Maximize sales opportunities through clear communication with Buying and Planning departments.
  • In the absence of the store manager, ensure smooth store operations and address any disruptions promptly.
  • Implement and maintain compliance to Company policies and guidelines to minimize stock loss and damage.
  • Liaise with the Excellence and Compliance team to prepare and implement stock takes as per Company policy.
  • Maintain visual merchandising standards aligned with brand and Company guidelines at all times.
  • Ensure store standards are consistently maintained, including cleanliness, tidiness, and replenishment.
  • Adhere to Company Health & Safety, Security, and Compliance policies, raising concerns to the Excellence and Compliance team in a timely manner.

Requirements

  • High school certificate
  • Qualification in Retail related field is an added advantage
  • 5+ years' experience in retail operations
  • Furniture industry experience is required

What We Offer

  • A friendly work environment where everyone shares positive vibes and is excited about our future.
  • Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.


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