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Customer Service Representative

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Gulf Marketing Group (GMG Group) Full time

About Gulf Marketing Group:

Gulf Marketing Group is a well-established player in the global well-being industry, offering a diverse portfolio of leading international and home-grown brands across sport, food and health sectors.

About the Position

The Sales Assistant at Gulf Marketing Group will play a key role in driving sales growth and delivering exceptional customer service to maximize sales opportunities.

Key Accountabilities:

  1. Description of product features and benefits; demonstration of product usage and handling.
  2. Education of clients on brand quality standards and specifications.
  3. Advice on product ranges best suited to customer needs; answering customer queries to facilitate informed purchasing decisions.
  4. Provision of information on product warranties, features, specifications, maintenance and care.
  5. Custodian of customer satisfaction; resolution of customer complaints and escalation of issues.
  6. Awareness of new product launches, promotional events and sales initiatives.
  7. Achievement of sales targets through effective sales techniques, up-selling and cross selling.
  8. Accuracy of promotions and pricing aligned with company standards and policies.
  9. Record-keeping of sales transactions and generation of invoices and receipts.
  10. Operational excellence as a cashier with accuracy in money handling.
  11. Adherence to store's after sales processes and return policies.
  12. Observance of loss prevention, inventory control and company operating procedures.
  13. Support for store merchandising efforts in product placement and arrangement.
  14. Maintenance of high standards in store cleanliness and employee grooming.