Customer Service Operations Lead
5 days ago
Cruise Saudi is seeking a skilled Guest Satisfaction Manager to oversee customer care operations, manage complaints, and ensure exceptional customer satisfaction.
This role involves handling customer inquiries and complaints, including those from the Ministry of Tourism, coordinating with marketing for social media complaints, and collaborating with other departments to resolve issues effectively.
The position requires strong leadership, problem-solving, and communication skills to maintain high levels of customer satisfaction.
Responsibilities:Customer Care ManagementManage customer service operations to ensure high levels of satisfaction. This includes handling and resolving customer complaints efficiently, ensuring timely follow-ups, and implementing strategies to improve customer service standards.
A key responsibility is managing complaints received from the Ministry of Tourism, ensuring compliance with regulations, and working closely with internal teams to provide effective resolutions and maintain a positive company reputation.
Social Media EngagementManage customer complaints received through social media and other digital platforms. Develop a proactive approach to addressing online customer concerns, ensuring quick and effective resolution while maintaining the company's brand image.
Additionally, monitor customer sentiment through digital tools, analyze trends, and leverage insights to enhance service strategies and prevent recurring issues.
Training and DevelopmentDevelop and implement customer service training programs to enhance service excellence across the organization.
Coordinate with product and service teams to gather customer feedback and contribute to the continuous improvement of offerings.
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Customer Service Operations Manager
3 days ago
Jeddah, Makkah Province, Saudi Arabia 2P Full timeAt 2P Perfect Presentation, we are seeking a highly experienced and dynamic Customer Service Operations Manager to lead our call center operations in Jiddah.About the RoleThe ideal candidate will possess a strong background in managing call center projects, ensuring the delivery of excellent customer service, and implementing quality assurance processes.You...
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Lead Customer Service Representative
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Customer Service Team Lead
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Customer Service Representative
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Customer Service Specialist
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Senior Customer Service Supervisor
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Customer Service Representative
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Customer Service Representative
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Customer Service Specialist
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Customer Service Representative
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Customer Service Representative
3 days ago
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Customer Service Representative
6 days ago
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Team Manager Customer Service Professional
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Customer Service Ambassador
4 days ago
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Manager of Customer Service Teams
4 days ago
Jeddah, Makkah Province, Saudi Arabia Emdad Al Khebrat Full timeIn this pivotal role as a Manager of Customer Service Teams, you will play a key part in driving results-oriented initiatives across multiple business units by fostering operational excellence through metrics-based analysis and championing strategic planning.You will oversee the deployment and utilization of cutting-edge technologies designed to amplify...
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Customer Service Agent
11 hours ago
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Service Operations Manager
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Customer Service Officer
7 days ago
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Logistics and Operations Expert
11 hours ago
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