Customer Service Team Lead

1 day ago


Jeddah, Makkah Province, Saudi Arabia Amazon Full time

At Amazon, we're looking for a talented Customer Service Team Manager to join our team. As a key member of our customer service leadership team, you'll be responsible for leading and developing a team of 20 associates, driving continuous improvement culture through 'kaizen' and lean projects, and participating in the implementation of solutions to challenging problems.

Key Responsibilities:
  • Leading and developing a team of 20 associates; responsible for the overall performance management, coordination, and evaluation of the team.
  • Actively participate in and drive the continuous improvement culture through 'kaizen' and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality.
  • Mentoring and acting as a resource to new managers and expediting their learning curve, also devising action plans to develop and groom associates into future CS Team Managers.

You will have the opportunity to work closely with other sites in the network, communicate policies to associates, and become the primary information source for staff.

BASIC QUALIFICATIONS:
  • 5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates.
  • Demonstrated ability to build, develop and handle a group of people.
  • Ability to support Business and provide solutions to customer pain points.
  • Ability to handle complex and ambiguous scenarios.
PREFERRED QUALIFICATIONS:
  • Graduate Degree is preferred.
  • Preferred Project Management & knowledge of Six Sigma/Lean Processes.
  • Advanced computer skills using a variety of programs is highly desired.


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