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Travel Experience Curator

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Alrajhi Aviation Full time

About Us: Al Rajhi Aviation Group, a premier travel service provider with over four decades of excellence, is seeking a dynamic Tours Manager to lead and innovate within our rapidly growing Holidays Division.

We are part of the esteemed Al Rajhi International Group, and have been at the forefront of the travel industry since 1980. With an extensive network of branches and a commitment to delivering world-class services, we specialize in offering comprehensive travel solutions, including ground transportation, hotel accommodations, travel insurance, catering, and more.

Key Responsibilities:

  • Strategic Planning: Develop and implement strategies to enhance the Holidays Division's offerings and profitability.
  • Product Development: Design and manage innovative holiday packages tailored to diverse customer needs.
  • Vendor Management: Establish and maintain strong relationships with hotels, airlines, and other service providers to negotiate competitive rates and ensure exceptional service quality.
  • Sales Growth: Build a strong client base and foster relationships with key customers, ensuring repeat business and referrals.
  • Team Leadership: Supervise, train, and motivate a sales staff, ensuring top-notch customer service and operational efficiency.
  • Upselling: Train staff to effectively upsell holiday packages and additional services, maximizing revenue per booking.
  • Market Analysis: Monitor industry trends and competitor activities to identify new opportunities for growth.
  • CUSTOMER EXPERIENCE: Uphold and enhance customer satisfaction through personalized and seamless holiday planning.
  • Compliance: Ensure all holiday packages adhere to industry regulations and company policies.

Desired Candidate Profile:

Qualifications and Skills:

  • Experience: Minimum of 2 years in a managerial role within the travel or tourism industry, preferably with expertise in holiday packages.
  • Education: Bachelor's degree in Tourism, Hospitality Management, Business Administration, or a related field.

Skills:

  • Strong leadership and team management capabilities.
  • Excellent negotiation and relationship-building skills.
  • Proven ability to attract and maintain a loyal client base.
  • In-depth knowledge of holiday package design and market trends.
  • Proficiency in using travel management software and tools.
  • Exceptional communication and organizational skills.
  • Attributes: Customer-centric approach, innovative mindset, and the ability to thrive in a fast-paced environment.