Amazon Connect Specialist

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time
About the Role

We're looking for an experienced technical solutions architect to join our Amazon Connect Specialist Team. This role will involve providing technical expertise to customers in contact center technologies and cloud computing.

Responsibilities
  1. Provide customers with expert-level knowledge in contact center technologies and cloud architecture.
  2. Collaborate with cross-functional teams to drive adoption of AWS products and services.
  3. Act as a trusted advisor to line of business and C-suite leaders, guiding them through complex technical decisions.
  4. Lead architectural reviews and workshops to advance customer technical objectives.
  5. Share best practices through forums such as AWS blogs, whitepapers, and public-speaking events.
Requirements
  • 7+ years of experience in contact center technologies, cloud computing, or related fields.
  • 5+ years of management experience in technical resources.
  • Amazon Connect Experience and Certification.
  • History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises.
  • Familiarity with common enterprise services and software development tools.


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