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Customer Service Associate Professional

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

The role of a Customer Service Associate at Amazon involves being the primary point of contact for customers in Saudi Arabia, addressing their queries and concerns via phone, chat, or email. To excel in this position, one must possess excellent communication skills in Arabic and English, both written and oral fluency. The associate will work variable shifts to match customer demand, including early, late, weekend, and overtime hours.

Key Responsibilities:
  • Provide exceptional customer service via various channels
  • Resolve customer inquiries and concerns efficiently
  • Maintain accurate records of customer interactions
  • Meet productivity and quality standards

To succeed in this role, one must be articulate, detail-oriented, and comfortable working in a high-energy environment. The ability to multitask and learn quickly is also essential.

What We Offer:
  • A comprehensive training program to develop your skills and knowledge
  • A complete equipment package to ensure you have everything you need to perform your job
  • A supportive team environment that fosters growth and development
  • A competitive salary and benefits package

At Amazon, we value diversity and inclusion, and we strive to create a workplace that is welcoming and inclusive to all employees.