Customer Service Liaison
6 days ago
J&J Family of Companies is a leading healthcare innovator, dedicated to building a world where complex diseases are prevented, treated, and cured. Our strength in healthcare innovation empowers us to deliver the breakthroughs of tomorrow and profoundly impact health for humanity.
We believe health is everything, and our commitment to innovative medicine and medical technology enables us to make a meaningful difference in people's lives.
Job DescriptionAs a Customer Service Representative at J&J Family of Companies, you will be responsible for managing customer relationships and delivering exceptional support. Your main responsibilities include:
- Processing all telephone, email orders, enquiries, complaints, and general information.
- Managing backorders information.
- Supporting the Commercial & Marketing Team.
- Managing the relationship between Supply Chain and Key Account team.
- Supporting internal & Business Improvement initiatives.
- Maintaining Service Level Agreements & EMEA Metrics (including Key Performance Indicators associated with role).
- Maintaining product, system & commercial knowledge to manage customer relationships.
- Processing all customer returns.
- Credit & Debit Note Management.
- Managing outbound automation campaigns.
- Attending face-to-face meetings with customers & other internal partners, hosting Customer Visits to site.
- Reporting on metrics and functionality out to internal customers.
- Supporting Automation Campaigns, the system set up and testing.
- Setting up new accounts and making amendments to data.
- Recall Management.
- Outbound calling.
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