Inventory Control and Quality Assurance Expert

5 days ago


Jeddah, Makkah Province, Saudi Arabia Amazon Full time
Key Responsibilities:
As an Escalation Specialist, your primary responsibility will be to act as a liaison between our Customer Service team and the Inventory Control and Quality Assurance department. This includes:
  1. Solving Operational Issues: You will analyze and resolve operational issues that may impact our customers, including stuck shipments, customer complaints, and process issues.
  2. Supporting Customer Service: You will provide support to our Customer Service team by researching and resolving customer complaints, including concession researches, analysis, and escalations.
  3. Conducting Research: You will conduct special research and deep dives to identify trends and generate reports that drive actions.
  4. Collaborating with Teams: You will work closely with other teams, including Inventory Control and Quality Assurance, to ensure successful area performance.



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