Learning and Development Specialist

4 days ago


Jeddah, Makkah Province, Saudi Arabia Afaq - Warehouse Branch Full time
Job Description

The Learning Associate / Trainer role at Afaq - Warehouse Branch involves coordinating and executing training for all process paths in the Sort Center. This position requires evaluating and refining processes and techniques to improve learning effectiveness and production across all departments in the building.

Main Responsibilities

  • To work flexible schedules / shifts, supervise Instructors and Peer Trainers with new hires, deliver Instructor training, observation, and coaching to the MENA Standard.
  • To ensure training records are kept up-to-date through the console, maintain MENA training materials against the MENA standard, and provide a positive learning experience.
  • To use and analyze data on a daily basis to improve the NH learning experience, give feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance.
  • To organize (Instructors assignment) and monitor cross-training for operations to support peak skill requirements, work with operations on a skill matrix to highlight gaps for critical role training.

Required Skills and Qualifications

  • Able to work independently and autonomously, Bachelor Degree or Equivalent, Interpersonal Skills and Composure (networking skills).
  • Well-honed communications skills, including presentation skills, well-developed observational and analytical skills, able to deliver feedback, coaching, and deliver training.
  • Effective time management and teamwork, Experience using all MS packages, such as Word, Excel, and PowerPoint, Problem Solving.
  • Proficient English (fluent English is required) in reading & writing, needs to speak and write the local language 'correctly' as a requirement.


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