Technical Support Specialist
6 days ago
We are seeking a skilled Customer Support Specialist to join our team and provide top-notch support services to our clients. The ideal candidate will be highly responsive, proactive, and possess excellent communication skills.
The role involves working closely with cross-functional teams to deliver technical solutions and provide exceptional customer experience. Key responsibilities include:
- Presenting and demonstrating Alnafitha's services to customers;
- Building scope of work/low-level technical scope based on business requirements;
- Delivering regional technical implementations and solution design within Alnafitha's services on customer sites and remotely;
- Providing support, troubleshooting, and solutions to complex problems;
- Conducting proactive services with clients through risk assessments, health checks, code reviews, or other similar offerings;
- Reactive and 24x7 critical situations support: reactive services addressing the most critical customer issues;
- Ad hoc services: short and time-limited engagements focused on customer-specific issue remediation or support;
- Workshops and training: delivering technical training for customer knowledge transfer and helping customers consume their products and services;
- Improving the overall customer experience by serving as a customer advocate within Alnafitha and assisting clients in maximizing their investment in technology;
- Delivering solutions-related documentation including scope of work/user manual;
- Participating in building Alnafitha's technical content library, e.g., knowledge base and other technical contents;
- Assisting in representing Alnafitha in any forum, i.e., seminars, technical or marketing conferences events;
- Mentoring other team members on deployed solutions and best practices;
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