Engineer - Workplace IT Services Lead
7 days ago
The Workplace IT Support Professional will be responsible for the following key responsibilities:
- Managing the ITSM support queue to ensure timely resolution of technical requests.
- SUPPORTING END-USER HARDWARE throughout its life cycle, including laptops, monitors, peripherals, printers, scanners, conferencing equipment, and corporate-owned mobile devices.
- Providing guidance, education, and smooth resolution of technical requests for end-users.
- Educating end-users on TMF tools and best practices, arranging 1:1 or group training sessions to ensure awareness and efficiency in utilizing TMF technology solutions.
- Generating and managing ISO/ISAE reports.
- Assisting with support of network and server equipment within the office, as needed.
- Technical ownership of all local applications, including SaaS and DC-hosted applications.
- Maintaining the HAM portal and Application Portfolio Portal with accurate data.
- Communicating with office users and local management on behalf of Global Technology Services.
- Communicating with local vendors on behalf of TMF for the technology services they provide.
The ideal candidate will have excellent communication skills, a customer-centric mentality, and the ability to work effectively in a fast-paced environment.
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Engineer - Workplace IT Services
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