Engineer - Workplace IT Services Lead

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia TMF Group Full time
Key Responsibilities

The Workplace IT Support Professional will be responsible for the following key responsibilities:
  • Managing the ITSM support queue to ensure timely resolution of technical requests.
  • SUPPORTING END-USER HARDWARE throughout its life cycle, including laptops, monitors, peripherals, printers, scanners, conferencing equipment, and corporate-owned mobile devices.
  • Providing guidance, education, and smooth resolution of technical requests for end-users.
  • Educating end-users on TMF tools and best practices, arranging 1:1 or group training sessions to ensure awareness and efficiency in utilizing TMF technology solutions.
  • Generating and managing ISO/ISAE reports.
  • Assisting with support of network and server equipment within the office, as needed.
  • Technical ownership of all local applications, including SaaS and DC-hosted applications.
  • Maintaining the HAM portal and Application Portfolio Portal with accurate data.
  • Communicating with office users and local management on behalf of Global Technology Services.
  • Communicating with local vendors on behalf of TMF for the technology services they provide.


The ideal candidate will have excellent communication skills, a customer-centric mentality, and the ability to work effectively in a fast-paced environment.

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