Field Service Operations Technician

6 days ago

Dammam, Eastern Province, Saudi Arabia Perfect Vision Full time
Job Summary

We are seeking a highly skilled Field Service Operations Technician to join our team at Perfect Vision. As a key member of our operations team, you will be responsible for ensuring the smooth installation, maintenance, and repair of our low-current electronic devices.

Key Responsibilities
  • Perform on-site installation, maintenance, and repair of low-current electronic devices, with a focus on insulation systems.
  • Conduct thorough inspections, diagnose issues, and recommend appropriate solutions for electronic device insulation systems.
  • Carry out preventive maintenance and servicing on electronic devices to ensure optimal performance and reliability.
  • Troubleshoot and resolve complex technical problems related to electronic device insulation, utilizing advanced diagnostic tools and techniques.
  • Train and provide technical guidance to junior technicians and field service personnel on proper installation, maintenance, and troubleshooting procedures.
  • Collaborate with the engineering and production teams to identify and implement improvements to the design, installation, and maintenance of electronic device insulation systems.
  • Maintain detailed records of all service activities, including work orders, repair logs, and performance data.
  • Provide timely and accurate reporting on field service operations, including performance metrics, customer feedback, and recommendations for process improvements.
  • Ensure compliance with all relevant safety regulations, industry standards, and the company's safety policies and procedures.
  • Participate in the development and delivery of training programs for customers and end-users on the proper operation and maintenance of electronic devices.
  • Stay up-to-date with the latest industry trends, technological advancements, and best practices in electronic device insulation and field service operations.
  • Assist in the development and implementation of preventive maintenance programs to proactively address potential issues and minimize unplanned downtime.
  • Collaborate with cross-functional teams, such as sales and customer service, to address customer inquiries and provide technical support.
  • Contribute to the continuous improvement of field service operations by identifying and implementing process enhancements.
Requirements
  • Technical diploma or associate's degree in electrical engineering, electronics, or a related field.
  • Certification in electronic device insulation installation, maintenance, and repair, such as NETA (International Electrical Testing Association) certification, is preferred.
  • Valid driver's license and ability to travel to customer sites as required.
  • Proficiency in using diagnostic tools, test equipment, and specialized software for electronic device maintenance and repair.
  • Minimum 5 years of experience as a field service technician or in a similar role, with a focus on low-current electronic devices and insulation systems.
  • Demonstrated expertise in the installation, maintenance, and troubleshooting of electronic device insulation, including a deep understanding of insulation materials, methods, and standards.
  • Experience in providing technical training and guidance to junior technicians and field service personnel.
  • Familiarity with industry regulations, safety protocols, and best practices related to electronic device maintenance and repair.
  • Knowledge of project management principles and the ability to prioritize and coordinate multiple service tasks effectively.
Preferred Qualifications
  • Excellent problem-solving and critical thinking skills to diagnose and resolve complex technical issues.
  • Strong communication and interpersonal skills to interact with customers, colleagues, and cross-functional teams.
  • Ability to work independently and as part of a team, demonstrating a collaborative and adaptable mindset.
  • Commitment to continuous learning and professional development to stay up-to-date with industry trends and technologies.
  • Attention to detail and a methodical approach to ensure accurate record-keeping and reporting.
  • Ability to work under pressure and adapt to changing priorities in a fast-paced environment.
  • Customer-centric mindset and a focus on delivering high-quality service and exceeding customer expectations.
  • Strong time management and organizational skills to prioritize tasks, meet deadlines, and maintain efficient field service operations.

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