Reliable IT Support Professional

5 days ago


Riyad Al Khabra, Saudi Arabia Eminence Talent Group Full time
About Eminence Talent Group

We are a forward-thinking recruitment agency dedicated to connecting top talent with innovative companies. Our team is passionate about empowering businesses to adopt scalable and efficient digital models.

With a focus on IT staffing solutions, we work closely with clients to understand their unique needs and provide tailored services. Whether it's cloud technology or system management, our goal is to deliver exceptional results.

Job Description

We are seeking a detail-oriented and proactive IT Operator to maintain the reliability of internal IT systems and ensure efficient service desk operations.

The ideal candidate will have hands-on experience with IT operations, SaaS application management, and automation-driven efficiency improvements. This role is crucial for maintaining IT stability and delivering seamless technical support within the organization.

Responsibilities

  • IT Support & Operations:
    • Manage internal IT support operations, oversee the service desk, and provide on-site technical assistance.
    • Ensure timely resolution of IT issues while meeting internal service level agreements (SLAs).
    • Maintain relationships with IT support vendors and external partners.
    • Efficiently manage ticketing systems, CMDB inventories, and device management systems.
  • Automation & Process Improvement:
    • Drive initiatives to enhance IT support efficiency through automation and process optimization.
    • Identify opportunities for automation to streamline workflows and improve service response times.
    • Assist in the governance and management of a portfolio of 10+ SaaS applications.
  • Technology & System Management:
    • Support the management and administration of Google Workspace and other cloud-based collaboration tools.
    • Monitor and support CI/CD pipeline operations to ensure seamless IT service delivery.
    • Maintain compliance with ITIL processes and industry best practices.


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