English Language Support Specialist

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Perfect Presentation (2P) Full time

As an English Language Support Specialist at Perfect Presentation in Riyadh, Saudi Arabia, you will play a vital role in ensuring excellent customer service through clear and concise communication.

About the Role

You will be responsible for responding to customer inquiries, resolving issues, and providing support in English language-related matters.

Responsibilities:
  • Answer inbound calls and respond to customer inquiries in a professional and courteous manner.
  • Provide accurate and timely information to customers while maintaining a high level of customer satisfaction.
  • Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions.
  • Follow up with customers on unresolved issues to ensure customer satisfaction.
  • Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues.
  • Upsell products and services to customers when appropriate.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.
  • Adhere to call center scripts and guidelines to provide consistent and high-quality customer service.
  • Meet or exceed call center performance metrics, including customer satisfaction, productivity, and quality targets.
Requirements:
  • Previous experience in a call center or customer service role is preferred.
  • Excellent verbal and written communication skills in Arabic and English.
  • Strong problem-solving and decision-making abilities.
  • Ability to work in a fast-paced and dynamic environment.
  • Strong attention to detail and accuracy.
  • Ability to multitask and prioritize tasks effectively.
  • Positive and professional attitude.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.
  • Proficient in using call center software and computer applications.
  • Strong knowledge of customer service principles and practices.
Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service

Industries

IT Services and IT Consulting



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