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Senior Field Service Representative
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Raytheon Technologies Corporation is seeking a highly skilled and experienced Senior Field Service Representative to provide field service support to Collins Aerospace in support of the Saudi Arabia Military Light Armored Vehicle (LAV) Sustainment Maintenance, Repair, and Operations (MRO) program.
The successful candidate will be responsible for providing overall system functionality, including interpreting messages and fault codes, as well as troubleshooting. They will effectively engage with all aspects of the engineering and maintenance departments of the customer.
This role involves gathering data (such as field reliability, operator usage, and maintenance records) to identify technical issues, perform analysis, coordinate special investigations, provide strong customer support/interface, and implement corrective actions.
The position will be onsite in an undisclosed location in the Kingdom of Saudi Arabia for an international assignment with additional compensation.
Responsibilities include:
- Providing organizational and intermediate level maintenance and repair of the Improved Thermal Sight System (ITSS) and Modified Target Acquisition System (MITAS) Raytheon EO/IR systems
- Providing on-site Engineering and Technical Assistance Services on a routine basis
- Identifying customers' needs, clarifying information, explaining procedures, answering questions, researching every issue and providing solutions and/or alternatives
- Providing informal on-the-job training to Ministry of National Guard (MNG) and Saudi Arabia Military Industries (SAMI-AEC) personnel leading to 100% reliance on trained Saudi national personnel
- Working with other engineering disciplines and subject matter experts to resolve issues
- Documenting field issues and maintaining records for later analysis
Required qualifications include:
- A bachelor's degree in a related field and a minimum of 5 years prior relevant experience, or an advance degree in a related field and a minimum of 3 years' experience
- Experience working with light armor vehicles
- Experience operating, troubleshooting, and maintaining both the Improved Thermal Sight System (ITSS) and Modified Target Acquisition System (MITAS) EO/IR systems
- Experience analyzing equipment failures to determine cause and perform corrective actions
- An active and transferable U.S. government issued SECRET security clearance is required prior to start date
- U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
