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Hospitality Service Director

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia SOFITEL Full time

About Us:

We are Sofitel, a global leader in luxury hospitality, known for our iconic hotels that seamlessly blend French flair with local character. Our mission is to create unforgettable experiences for our discerning guests, who appreciate the finer things in life.

Job Summary:

The Concierge Experience Manager plays a pivotal role in crafting memorable stays for our esteemed guests. Reporting to the Front Desk Manager, this individual will oversee the concierge operations, focusing on seamless execution of guest requests and consistently exceeding expectations through anticipatory service.

Responsibilities:

  • Spearhead the concierge operations, working closely with colleagues to deliver exceptional guest experiences.
  • Maintain a thorough knowledge of hotel services, local attractions, and events to provide expert advice and recommendations to guests.
  • Develop and implement strategies to enhance guest satisfaction, fostering a culture of continuous improvement and innovation.
  • Cultivate strong relationships with guests, including VIPs, by offering personalized assistance and tailoring experiences to meet their needs and preferences.
  • Collaborate with colleagues across departments to ensure seamless communication and comprehensive support for guests throughout their stay.
  • Stay up-to-date with industry trends and best practices to continuously improve concierge services and contribute to the growth of the Sofitel brand.

Requirements:

  • Luxury five-star experience essential
  • Strong leadership qualities, interpersonal, and communication skills
  • High level of integrity, enthusiasm, dedication, and support for continuous improvement
  • Self-starter with coaching and mentoring abilities to inspire teams to excel
  • Les clefs d'or membership an advantage