Vendor Support Specialist

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

**About the Role**

We are seeking a highly skilled and dedicated individual to join our team as a Vendor Support Specialist. As a key member of our Selling Partner Support (SPS) team, you will be responsible for providing exceptional customer service to Amazon's vendors.

About Amazon

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Our goal is to provide customers with an unparalleled shopping experience by giving them low prices, vast selection, and convenience.

Key Responsibilities

  1. Supporting Vendors**: You will be the primary point of contact for our vendors, responding to their queries and resolving issues in a timely and efficient manner.
  2. Managing Inbound/Outbound Communication**: You will handle high volumes of phone calls, emails, and chats with vendors, ensuring that all interactions are resolved quickly and effectively.
  3. Providing Solutions**: You will identify vendors' needs, research every issue, and provide solutions to ensure that our vendors have a seamless experience on our platform.
  4. Customer Obsession**: You will exemplify Amazon's Leadership Principle for Customer Obsession by consistently displaying a genuine passion for our customers, delivering an exceptional customer care experience with every interaction.


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