Senior Manager of Staffing Planning

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time
Senior Manager of Staffing Planning

We're seeking an experienced Senior Manager, Workforce Management – Customer Service to join our team. As a strategic thinker with a passion for workforce planning, you'll be responsible for developing and implementing effective workforce management strategies.

Key Responsibilities:

  • Forecasting and Planning – Develop short- and long-term workforce forecasts to ensure optimal staffing and resource planning.
  • Scheduling and Real-Time Management – Design and optimize schedules, oversee real-time workforce adjustments, and lead teams to handle dynamic service demands.
  • Performance Analytics and Optimization – Track key KPIs (service levels, AHT, staff utilization), drive data-backed improvements, and collaborate with operations to enhance efficiency.
  • Tools and System Management – Implement and maintain WFM tools while exploring automation and AI-driven optimizations.
  • Cross-Team Collaboration – Partner with operations, recruitment, training, and tech teams to align workforce strategies with business goals.

About Keeta:

  • Innovation-Driven: We use advanced technology solutions to disrupt the traditional food delivery landscape.
  • Fast-Growing & Dynamic: We're expanding quickly, offering endless opportunities for personal and professional growth.
  • Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.


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