Enterprise Support Consultant
4 days ago
**Job Description**
Amazon is looking for an Enterprise Support Consultant to join our team. As an Enterprise Support Consultant, you will be responsible for working with some of the leading technologists around the world to ensure that customer issues are resolved as expediently as possible.
You will work directly with Amazon Web Service engineers to resolve complex or large impact incidents and act as incident manager for such cases. Additionally, you will have access to all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
The ideal candidate will have experience with AWS services or other cloud offerings and experience in internal enterprise or external customer-facing environment as a technical lead.
**Qualifications**
- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree
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