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Service Delivery Expert
1 week ago
About Us
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Job Description
The primary purpose of the Support Specialist Lead is to deliver exceptional support to customers. This includes handling inquiries and issues promptly, utilizing CRM technologies, and providing accurate information to customers.
Key Duties
- Provide outstanding customer support through various channels, including phone, email, and live chat.
- Resolving customer issues efficiently and effectively.
- Maintaining a positive experience with our products or services.
- Communicating effectively with customers to understand their needs and resolve issues.
Qualifications
The ideal candidate should have:
- Strong experience in customer support with excellent communication skills.
- Able to provide a positive customer experience consistently.
- Good problem-solving skills and ability to remain calm under pressure.
- Proficiency in using CRM software.
