Expert Services Delivery Leader at ServiceNow

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time
About the Opportunity

We are seeking a highly skilled and experienced Senior Engagement Director to lead our Expert Services delivery team. In this role, you will be responsible for driving rapid paths to success and ongoing value for our customers.

The successful candidate will have extensive experience in a professional services organization, excellent communication skills, both written and verbal, in English and Arabic languages, and project management certification in PMI or similar.

You will work closely with the Sales Account Team, partner, and customer to understand their challenges, partners, issues, and value being delivered. You will apply your expertise in delivery and utilize Now Create, the ServiceNow Implementation Methodology, to drive successful customer outcomes.

The key responsibilities of this role include:

  • Leading the delivery team throughout the engagement and driving the overall vision and direction.
  • Working with the Sales Account Team, partner, and customer to understand their challenges, partners, issues, and value being delivered.
  • Applying expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement, including long-term customer success.
  • Fostering collaboration, effective decision-making, and customer agreement on proposed solutions.
  • Establishing program governance to manage requirements in line with agreed scope, time, schedule, cost, and business objectives.
  • Developing and executing proven risk assessment, prevention, and mitigation plans, as well as efficient identification, tracking, and resolution of issues.


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