Service Delivery Expert

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia AREEB Full time

Areeb is seeking a seasoned Service Delivery Expert to join our team in Riyadh. The ideal candidate will be responsible for delivering exceptional services, building client relationships, and ensuring seamless service coordination.

Key Responsibilities

Service Delivery

  1. Deliver timely and successful results that meet or exceed client expectations.
  2. Collaborate closely with internal teams to ensure smooth service delivery.
  3. Liaise between clients and internal teams to ensure clear communication.
  4. Maintain accurate records of client communications, contract renewals, and service changes.

Client Relationship & Account Management

  1. Serve as the primary point of contact for assigned clients, ensuring their needs are met.
  2. Build and maintain long-term, trust-based relationships with clients and represent Areeb in a highly professional manner.
  3. Resolve client concerns, escalations, and service-related issues.
  4. Track client satisfaction levels and implement measures for improvement.

Reporting & Compliance

  1. Generate monthly and quarterly reports on account performance and service delivery.
  2. Maintain accurate records of client communications, contract renewals, and service changes.
  3. Ensure compliance with company policies, client agreements, and regulatory requirements.
  4. Assist in performance data analysis to support departmental goals.

Professionalism & Confidentiality

  1. Maintain confidentiality in all matters related to work and information.
  2. Perform other duties assigned to him/her related to the nature of the work.

Requirements

  1. Bachelor's degree in Business Administration or any related field.

Skills & Qualifications

  1. Preferably 1 year of experience in account management or any relevant field.
  2. Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
  3. Excellent listening, negotiation, and presentation abilities.
  4. Strong verbal and written communication skills.


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