Service Quality Assurance Director

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time
Service Quality Assurance Director

We're transforming the way people enjoy food, impacting communities around the world. This role is part of our mission to deliver world-class customer service, ensuring top-tier experience through quality assurance efforts.

The ideal candidate will lead quality inspections, analyze service defects, provide coaching & development, conduct data-driven decision making, and optimize quality monitoring systems.

  1. Ensure Service Excellence – Conduct quality inspections, identify gaps in execution, process adherence, and product rules.
  2. Drive Continuous Improvement – Analyze service defects, identify root causes, and implement corrective actions.
  3. Coaching & Development – Provide insights for training and coaching to uplift service standards and meet quality targets.
  4. Data-Driven Decision Making – Conduct daily, weekly, and monthly quality analysis, generating actionable reports for improvement.
  5. Customer-Centric Approach – Analyze customer feedback, call recordings, and case reviews to bridge service gaps and enhance the customer journey.
  6. Optimize Quality Monitoring Systems – Identify key service cases, categorize findings, and refine evaluation frameworks for better quality control.

We're seeking a highly skilled professional with a bachelor's degree or above, 2+ years of experience in customer service quality management, strong English communication skills, and proficiency in data analysis, quality inspection tools, and reporting.

Key Responsibilities
  • Lead quality inspections and analyze service defects
  • Provide coaching & development to improve service standards
  • Conduct data-driven decision making and optimize quality monitoring systems
  • Analyze customer feedback and call recordings to bridge service gaps
  • Identify key service cases and refine evaluation frameworks


  • Riyadh, Ar Riyāḑ, Saudi Arabia The Coca-Cola Bottling Company of Saudi Arabia Full time

    At The Coca-Cola Bottling Company of Saudi Arabia, we are seeking a highly skilled Quality Assurance Director to lead our quality assurance function and ensure the delivery of high-quality products that meet customer and safety requirements.Main Responsibilities:Implement quality management systems, ensuring compliance with regulatory standards and driving...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Quality Enterprises USA Full time

    As a Quality Assurance Specialist at Quality Enterprises USA, you will play a critical role in ensuring the highest standards of quality in our Medium Voltage products.Key ResponsibilitiesDevelop and implement effective quality management systems to guarantee compliance with ISO standards.Coordinate calibration activities, including external calibration...


  • Riyadh, Ar Riyāḑ, Saudi Arabia REEF | ريف Full time

    Job DescriptionAs a Director of Quality Assurance at REEF | ريف, you will be responsible for leading the quality team and ensuring that quality standards are met at all stages of production.Key Responsibilities:Developing and Implementing Quality Policies:Strategic Development: Develop quality strategies and procedures in compliance with international and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Telecom Company Full time

    • Participates in the development and implementation of the Corporate Quality General Directorate plans, in line with the corporate objectives.• Directs and manages the Quality Assurance Department mandates, providing leadership and facilitating work processes in order to achieve high performance standards.• Manages and controls change in the Quality...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time

    Customer Service Quality Assurance ManagerKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    Careers at CARE: Global Assurance DirectorCARE is a leading provider of professional services across the Middle East, with a strong focus on delivering high-quality audits and advisory services. As a member of our team, you will have the opportunity to utilise your expertise in external financial audit to drive business growth and ensure the highest...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Laverne Group | مجموعة لافيرن Full time

    Job Title: Quality Assurance Manager - Customer ServiceLeverage your expertise to drive excellence in customer service at Laverne Group | مجموعة لافيرن.Key Responsibilities:Customer Service Performance Monitoring:Review customer interactions to ensure quality standards are met.Monitor customer service staff's compliance with policies and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Job DescriptionSaudi Petroleum Services Polytechnic is seeking a highly skilled and experienced Quality Assurance Manager to join our team.About the RoleThe successful candidate will be responsible for ensuring that all projects are delivered to the highest standards of quality, safety, and environmental responsibility. This will involve developing and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia International company Full time

    Job DescriptionWe are seeking a highly skilled Quality Assurance Manager to join our team at International company. As a key member of our quality department, you will be responsible for ensuring the proper implementation of our Quality & Customer Satisfaction policy.The ideal candidate will have 3-5 years of experience in manufacturing industries and a...

  • Quality Assurance Lead

    17 hours ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Guidance Groove Full time

    Job Overview:Guidance Groove is seeking a Quality Assurance Lead to oversee the quality and reliability of our software products. As a Quality Assurance Lead, you will be responsible for developing and implementing effective quality assurance strategies to ensure the delivery of high-quality software products.Main Responsibilities:Develop and implement...


  • Riyadh, Ar Riyāḑ, Saudi Arabia PepsiCo Deutschland GmbH Full time

    PepsiCo is committed to ensuring the highest standards of quality and food safety across our operations. To achieve this goal, we need a talented Compliance and Assurance Director to oversee the implementation of our Quality and Food Safety Management System at the country unit level.This role involves developing and implementing a comprehensive compliance...

  • Quality Assurance

    24 hours ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Guidance Groove Full time

    Job Title: Quality Assurance (QA) EngineerLocation: Riyadh, Saudi ArabiaSalary: Open for discussionExperience: 6-10 yearsKey ResponsibilitiesDesign, develop, and execute manual and automated test cases for web applications, Web APIs, and databases.Identify, document, and track software defects and inconsistencies in Azure DevOps (Boards).Collaborate with...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    About the JobSaudi Petroleum Services Polytechnic is seeking a Quality Assurance Manager to join our team.Job DescriptionThe successful candidate will be responsible for ensuring that all projects are delivered to the highest standards of quality, safety, and environmental responsibility.This will involve developing and implementing quality assurance plans,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya Full time

    Roles and responsibilities Qiddiya Investment Company, a pioneer in the entertainment sector in Saudi Arabia, is seeking a meticulous and driven individual to join our team as the Manager - IT Quality Assurance. In this role, you will be responsible for establishing and implementing quality assurance processes that ensure the reliability and performance of...


  • Riyadh, Ar Riyāḑ, Saudi Arabia شركة المراعي Full time

    About Quality Assurance in AlmaraiAt Almarai, we are committed to delivering high-quality products to our customers while promoting sustainable practices and excellence in all aspects of our business.We believe that quality assurance is critical to achieving our goals and objectives, and we are therefore seeking a highly skilled Quality Assurance Coordinator...


  • Riyadh, Ar Riyāḑ, Saudi Arabia PepsiCo Deutschland GmbH Full time

    PepsiCo Deutschland GmbH is seeking a highly skilled Quality Assurance Specialist to join its team. As a key member of the organization, the Quality Assurance Specialist will support the implementation of the Quality and Food Safety Management System (QFS MS) at the country unit level.The Quality Assurance Specialist will verify compliance with legislations,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia The Coca-Cola Bottling Company of Saudi Arabia Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from The Coca-Cola Bottling Company of Saudi ArabiaJob Purpose:To lead the quality assurance function by implementing quality management systems, ensuring compliance with regulatory standards, and driving continuous improvement to deliver high-quality products that...


  • Riyadh, Ar Riyāḑ, Saudi Arabia UCC Holding Full time

    Job OverviewWe are seeking a highly skilled Quality Assurance Specialist to join our team at UCC Holding. The ideal candidate will be responsible for ensuring that all construction activities meet the highest quality standards.The Quality Assurance Specialist will work closely with the Project QA/QC Manager to implement quality management systems, develop...


  • Riyadh, Ar Riyāḑ, Saudi Arabia UCC Holding Full time

    Job DescriptionWe are seeking a highly skilled Quality Assurance Manager to join our team at UCC Holding. The ideal candidate will possess excellent leadership and analytical abilities, with strong experience in quality assurance and control principles.Key Responsibilities:Develop and Maintain Quality Plans: Prepare and implement project QA/QC plans to meet...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ASSYSTEM Full time

    Job Summary:The Quality Engineer provides assurance that the quality management system is adequate effectively implemented and enables the delivery of expected results. This provides assurance that requirements are met to achieve the effective and efficient delivery of the Client mission at best value as well as identifying improvements and facilitate the...