Digital Operations Manager
3 days ago
Company Overview:
Chalhoub Group is a leading hybrid retailer in the Middle East, partnering with luxury brands to deliver exceptional customer experiences. With over six decades of experience, the Group has reinforced its distribution and marketing services with owned brands and international partners.
Job Summary:
We are seeking a highly skilled Digital Operations Manager to join our team. The successful candidate will be responsible for ensuring seamless customer journeys across all channels, resolving any issues encountered, and upholding high levels of customer satisfaction.
Key Responsibilities:
- Monitor and ensure a smooth customer journey across all channels.
- Support the Omni-Channel Operations Lead in ensuring customer satisfaction.
- Assist in communicating changes in processes to service providers and third parties.
- Aid in audits and action plans to enhance operational performance.
- Collaborate with support services and providers to meet service level agreements (SLAs).
Required Skills and Qualifications:
- Fluent in English, Arabic (preferred).
- Tools: Confluence, Power Point, Excel, OMS, SFCC.
- Proven experience in e-commerce, retail, project management, or related fields.
- Great communication skills, critical thinking, and analytical skills.
What We Offer:
We provide a competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. We strive to create a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best work.
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