Business Process Design Specialist

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time

Company Overview

Keeta is a global food delivery company that uses advanced technology to provide fast, reliable, and seamless food delivery experiences. Our mission is to help people eat better and live better.

The Customer Service Manager will lead the development of business process innovation and design seamless service journeys that cater to users, merchants, and riders alike. The ideal candidate will have experience in service process design and customer journey management, as well as strong data analysis skills and problem-solving abilities.

Responsibilities

  • Develop output service rules for the takeaway industry to ensure a balanced experience on all sides.
  • Design the whole chain service journey from AI customer service to manual customer service.
  • Analyze service data and customer voices to continuously discover user pain points.

Requirements

  • Experience in service process design and customer journey management.
  • Strong data analysis skills and problem-solving abilities.
  • Able to think customer-centered and have a strong sense of service.
  • Possess experience in the Middle Eastern market, with proficiency in Mandarin, English/ Arabic.


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