Luxury Electric Vehicle Service Associate

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tbwa ChiatDay Inc Full time
Job Title: Service Receptionist

We are looking for a highly skilled and experienced Service Receptionist to join our team at Lucid. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring that our clients have a seamless experience.

Responsibilities:
* Answer all incoming calls in a courteous and efficient manner, directing inquiries or telephone calls to the appropriate parties as necessary.
* Conduct pre- and post-service follow-ups, assisting the Service Advisors in contacting customers whose vehicles are scheduled for maintenance check-up or services.
* Respond to all incoming service department calls according to company policies and good telephone etiquette, taking messages or inquiries and routing them to concerned associates or staff for resolution or mitigation.
* Collaborate with the service advisors to contact guests/customers whose vehicles have been serviced, informing them that their vehicles are ready for delivery or pick-up.

Qualifications:
* Minimum: Diploma in Automotive or Equivalent.
* English Language: Basic knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
* Minimum 1 year experience as a receptionist.
* Great organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
* Strong attention to detail and accuracy in all aspects of work.

We offer a competitive salary and benefits package to successful applicants. If you are driven to create a better, more sustainable future, then this is the right place for you.

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