Desktop Support Specialist
4 days ago
Estimated Salary: $70,000 - $90,000 per year
Cognizant is seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and ensuring the smooth operation of desktop systems.
Responsibilities:- Provide technical support for desktop systems, resolving issues promptly and efficiently.
- Oversee the installation, configuration, and maintenance of desktop hardware and software.
- Troubleshoot and resolve technical issues related to desktop systems, both remotely and on-site as needed.
- Collaborate with team members to develop and implement solutions for desktop support challenges.
- Maintain accurate records of all support requests and resolutions in the ticketing system.
- Ensure all desktop systems are up-to-date with the latest security patches and software updates.
- Assist in the development and implementation of desktop support policies and procedures.
- Conduct regular system audits to identify and address potential issues before they impact users.
- Provide training and support to end-users to help them effectively use desktop systems and software.
- Monitor system performance and make recommendations for improvements as needed.
- Work closely with other IT teams to ensure seamless integration of desktop systems with other technologies.
- Participate in the planning and execution of desktop system upgrades and migrations.
- Possess a strong understanding of desktop support principles and practices.
- Demonstrate proficiency in troubleshooting and resolving technical issues related to desktop systems.
- Have experience with remote desktop support tools and techniques.
- Show excellent communication skills both written and verbal.
- Exhibit strong problem-solving abilities and attention to detail.
- Be able to work independently and as part of a team.
- Have a proactive approach to identifying and addressing potential issues.
- Display a commitment to continuous learning and professional development.
Candidates should possess a CompTIA A+ certification and Microsoft Certified: Modern Desktop Administrator Associate certification. If you are a motivated and experienced individual looking to take your career to the next level, we encourage you to apply.
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