Desktop Support Specialist

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Cognizant Full time
Cognizant Seeks Experienced Desktop Support Professional

Estimated Salary: $70,000 - $90,000 per year

Cognizant is seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and ensuring the smooth operation of desktop systems.

Responsibilities:
  • Provide technical support for desktop systems, resolving issues promptly and efficiently.
  • Oversee the installation, configuration, and maintenance of desktop hardware and software.
  • Troubleshoot and resolve technical issues related to desktop systems, both remotely and on-site as needed.
  • Collaborate with team members to develop and implement solutions for desktop support challenges.
  • Maintain accurate records of all support requests and resolutions in the ticketing system.
  • Ensure all desktop systems are up-to-date with the latest security patches and software updates.
  • Assist in the development and implementation of desktop support policies and procedures.
  • Conduct regular system audits to identify and address potential issues before they impact users.
  • Provide training and support to end-users to help them effectively use desktop systems and software.
  • Monitor system performance and make recommendations for improvements as needed.
  • Work closely with other IT teams to ensure seamless integration of desktop systems with other technologies.
  • Participate in the planning and execution of desktop system upgrades and migrations.
Qualifications:
  • Possess a strong understanding of desktop support principles and practices.
  • Demonstrate proficiency in troubleshooting and resolving technical issues related to desktop systems.
  • Have experience with remote desktop support tools and techniques.
  • Show excellent communication skills both written and verbal.
  • Exhibit strong problem-solving abilities and attention to detail.
  • Be able to work independently and as part of a team.
  • Have a proactive approach to identifying and addressing potential issues.
  • Display a commitment to continuous learning and professional development.

Candidates should possess a CompTIA A+ certification and Microsoft Certified: Modern Desktop Administrator Associate certification. If you are a motivated and experienced individual looking to take your career to the next level, we encourage you to apply.



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