Hospitality Service Manager
4 days ago
Job Summary
We are seeking a seasoned hospitality professional to join our team as an Assistant Front Office Manager. In this pivotal role, you will be responsible for driving the success of our Front Office Department by delivering exceptional service, managing operations, and mentoring staff.
About Raffles Hotels & Resorts
Raffles Hotels & Resorts is a prestigious luxury hospitality brand with a rich history and heritage. Our hotels and resorts offer unparalleled levels of comfort, elegance, and service, creating unforgettable experiences for our guests.
Responsibilities
- Department Leadership: Lead the Front Office Department, providing guidance and direction to staff members.
- Operations Management: Manage the day-to-day operations of the Front Office, ensuring seamless execution and high-quality service.
- Staff Development: Mentor and coach staff members to enhance their skills and performance.
- Customer Service: Deliver exceptional guest service, responding promptly to queries and resolving issues efficiently.
- Problem-Solving: Analyze and resolve complex problems, using sound judgment and decision-making skills.
Requirements
- Hospitality Expertise: Bachelor's degree in Hospitality Management or related field (strongly preferred).
- Industry Experience: Minimum 3 years of experience in Front Office or Food and Beverage management in the hospitality industry.
- Language Skills: Proficiency in English and Arabic (verbal, written, and reading).
- Technical Knowledge: Expert knowledge of Fidelio Opera Property Management System.
- Leadership Skills: Proven leadership and supervisory experience, with a track record of achieving results through others.
What We Offer
Raffles Hotels & Resorts provides a comprehensive compensation package, including benefits such as health insurance, retirement plans, and paid time off. Our company culture values innovation, teamwork, and continuous improvement, offering opportunities for professional growth and development.
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