Customer Service Expert

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Silkhaus Full time

Silkhaus is a technology platform that powers short-term rentals. We are looking for a talented individual to join our founding team as a Customer Service Associate.

The ideal candidate will provide exceptional assistance to valued clients, ensuring their needs are met with professionalism, courtesy, and efficiency. As a key member of our team, you will play a pivotal role in creating memorable experiences for our clients.

Key Responsibilities:

  • Greet clients warmly and assist them with inquiries and requests.
  • Provide accurate information and recommendations on local attractions, restaurants, transportation options, and service providers.
  • Resolve client concerns and issues promptly and effectively, demonstrating a proactive and solutions-oriented approach.
  • Tailor services to meet individual clients' unique preferences and needs, ensuring a personalized experience.
  • Maintain clear and concise communication with clients and other team members.

Required Skills and Qualifications:

  • High school diploma or equivalent; bachelor's degree in hospitality, business, or related field preferred.
  • Previous experience in customer service, concierge services, or a related field is a plus.
  • Excellent interpersonal and communication skills.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • Proficiency in using customer relationship management (CRM) software and other relevant tools.
  • Flexibility to work shifts, including evenings, weekends, and holidays as needed.
  • Proficiency in English and Arabic.


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