Premium Customer Service Expert

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Adobe Full time

Responsibilities

  • Partner with the Technical Account Manager (TAM) to ensure a best-in-class customer support experience.
  • Collaborate with Support Engineers and Management to review customer issues daily.
  • Provide high-quality updates that align with customer priority and business impact.
  • Lead regular support case queue reviews with customer team members.
  • Oversight and ownership of any critical support issues.
  • Contribute to service reviews by focusing on the performance of technical support service delivery.
  • Define and maintain the Service Improvement Plan.


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