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Customer Service Expert

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Morni | مرني Full time
Job Overview:
Morni | مرني is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support staff, you will be responsible for delivering exceptional customer experiences across various contact channels.

Responsibilities:
  1. Diligently manage customer inquiries, providing accurate and relevant information to ensure a positive experience.
  2. Effectively track and resolve customer complaints and issues, escalating unresolved concerns to the Team Leader when necessary.
  3. Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation.
  4. Confidently demonstrate in-depth knowledge of products or services to address customer queries and provide solutions.