Client Experience Associate
7 days ago
About Ninja
We are a cutting-edge company dedicated to delivering exceptional customer experiences through our innovative chat support services.
We are seeking a highly skilled Frontline Customer Care Professional to join our team. In this role, you will play a vital role in ensuring timely, effective, and professional support to our customers.
Your Key Responsibilities
- Provide prompt and friendly responses to customer inquiries via chat, demonstrating excellent written communication skills and attention to detail.
- Assist customers with various queries related to order status, product details, troubleshooting, and general inquiries, using your problem-solving skills to resolve issues efficiently.
- Demonstrate strong typing speed and accuracy to handle customer queries effectively.
- Identify customer needs and provide accurate solutions or escalate issues as necessary, ensuring customer satisfaction and loyalty.
Requirements
- High school diploma or equivalent; an associate's or bachelor's degree is preferred.
- Previous experience in customer service, especially in chat support, is a plus.
- Strong written communication skills with attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with chat software and CRM tools is an asset.
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