Client Experience Associate

7 days ago


Riyad Al Khabra, Saudi Arabia Ninja Full time

About Ninja

We are a cutting-edge company dedicated to delivering exceptional customer experiences through our innovative chat support services.

We are seeking a highly skilled Frontline Customer Care Professional to join our team. In this role, you will play a vital role in ensuring timely, effective, and professional support to our customers.

Your Key Responsibilities

  • Provide prompt and friendly responses to customer inquiries via chat, demonstrating excellent written communication skills and attention to detail.
  • Assist customers with various queries related to order status, product details, troubleshooting, and general inquiries, using your problem-solving skills to resolve issues efficiently.
  • Demonstrate strong typing speed and accuracy to handle customer queries effectively.
  • Identify customer needs and provide accurate solutions or escalate issues as necessary, ensuring customer satisfaction and loyalty.

Requirements

  • High school diploma or equivalent; an associate's or bachelor's degree is preferred.
  • Previous experience in customer service, especially in chat support, is a plus.
  • Strong written communication skills with attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficiency with chat software and CRM tools is an asset.


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