Customer Success Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Contentsquare Full time

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We're here to stay—and we're looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Contentsquare is looking for a passionate Customer Success Manager (CSM) to strengthen its Middle East team. Based in Riyadh and reporting to the Director of Customer Success, in a fast-growing company, you will manage a portfolio of customers and serve as a central point of contact for the customer during the entire life cycle of their usage of the Contentsquare Solution.

As a trusted advisor, facilitator, advocate and coach, the CSM's role is to ensure that customers achieve their strategic business goals and realize value from their Contentsquare product, ultimately translating into renewal and upsell of the client's subscription.

The CSM will build and maintain strong relationships with multiple contacts within the assigned customers, including executive roles. The CSM will be responsible for driving adoption and utilization across their customer base. The CSM will also work closely with Sales and renewals management to help drive renewals to a successful completion.

In this role, the CSM will also work closely with cross functional Contentsquare groups (Product, Customer Services, Marketing, Customer Care, Engineering, etc.) and will be required to build and maintain strong working relationships within those groups. Ultimately the CSM will own the customer's post-sales experience and serve as an escalation point for issues that impact the customer's success.

What you will do:

  1. Lead, manage and participate in activities that drive product adoption, active use, Contentsquare awareness, and customer satisfaction
  2. Proactively monitor and address customer success issues
  3. Contribute to your customer's digital UX strategy and AB test roadmap
  4. Understand and assess customer requirements
  5. Develop and maintain a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business strategy, allowing the full potential of their Contentsquare Solution to be realized
  6. Establish and oversee the customer's adoption, training and usage/development of best practices to continually drive incremental value and return on the customer's investment
  7. Identify and grow opportunities and collaborate with sales teams to ensure growth attainment
  8. Drive regular cadence (Call/Report/visit/QBR) with customers to report on KPIs, raise awareness of Contentsquare news/events. Shares results & actionable items with cross-functional stakeholders.
  9. Drive renewals to a successful completion in close collaboration with Sales
  10. Contribute in pre-sales positioning of Customer Success deliverables and sales led kick-off meetings with customers to outline expectations, communication rhythm, and how we support customer's KPIs
  11. Follow-up of operations: planning management and coordination of internal services resources (technical, UX, UI and data analysts) during each step of the customer journey
  12. Configuring and analyzing the customer data on the Contentsquare tool
  13. Create value by Co-production of analysis and training workshops with the customer
  14. Be the voice of the client and provide internal feedback on how Contentsquare's solution can be improved

What you need to succeed:

  1. Relevant work experience (Minimum of 2 years in a similar position)
  2. Experience in Post-Sales-Account-Management for subscription based Solutions
  3. Background and technical experience in Digital Solutions
  4. Very Good understanding of the Analytics, A/B test and Data businesses
  5. Must be highly self-managed, responsive, with the passion to serve the customer
  6. Exceptional presentation, written and oral communication skills
  7. Very structured working approach, ability to deal with several different activities in parallel
  8. Demonstrable ability to take ownership and act on client goals and objectives
  9. Ability to influence and drive issue resolution with cross-functional teams in a matrix organisation
  10. Proven track record in teaming with sales and field organisations to achieve business goals
  11. Fluency in English

Measurement for success would include:

  1. Increased customer satisfaction across account (measured by conventional surveys, as well as reference potential of account & general check-ins and customer feedback)
  2. Drive Product adoption rates
  3. Successful and timely renewals

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we're aligned with the employees' needs.

Here are a few we want to highlight:

  1. Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
  2. Work flexibility: hybrid and remote work policies
  3. Generous paid time-off policy (every location is different)
  4. Immediate eligibility for birthing and non-birthing parental leave
  5. Wellbeing and Home Office allowances
  6. A Culture Crew in every country we're based in to coordinate regular activities for employees to get to know each other and bond outside of work
  7. Every full-time employee receives stock options, allowing them to share in the company's success
  8. We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
  9. And more benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

#J-18808-Ljbffr

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Recorded Future Full time

    As aCustomer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You'll be responsible for driving product usage and adoption,...

  • Customer Success Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full time

    WHO ARE WE?We are global leaders in the Data-Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations - we guard every confidential information.HOW DO WE DO IT?Seclore's patent-granted, award-winning technology allows users to control how their information is used - even...

  • Customer Success Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full time

    Thisposition is for individuals who possess the ability to identify multiplesolutions to the same problem and can help in decision making while working ina super-agile environment. Seclore is a place where innovation is nurtured. Wecontinuously push the boundaries of innovation and find new ways to add valueto customers and stakeholders. We are proud to be...

  • Customer Success Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Contentsquare Full time

    Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey.We are a global leader in the experience analytics space, having secured $1.4 billion in...

  • Customer Success Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic Inc Full time

    Customer Success ManagerLocation: Riyadh, Riyadh Province, Saudi ArabiaJob DescriptionProudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+...

  • Customer Success Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Technology Pvt. Ltd. Full time

    Riyadh, Saudi Arabia | Posted on 11/20/2024At Seclore, we are Entrepreneurs not Employees.We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with simple, intuitive solutions. We appreciate people fueled by passion, curiosity, and hunger to learn and grow.We encourage Seclorites to think out of the...

  • Customer Success Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    Establish relationships with your customers through regular meetings to understand the complexities of their environmentYou will partner closely with our sales, product management, engineering, professional services, and customer support teams to consolidate efforts, streamline communications, and deliver exceptional customer satisfaction.Manage the...

  • Customer Success Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic, Inc. Full time

    Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.We pride ourselves on our fun and collaborative work environment,...

  • Customer Success Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Promapp Full time

    At Nintex, we are transforming the way people work, everywhere.As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital...

  • Customer Success Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic, Inc. Full time

    Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.We pride ourselves on our fun and collaborative work environment,...

  • Customer Success Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Alaan Full time

    We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized...

  • Customer Success Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Lucidya Full time

    Purpose: We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business' revenue potentials and minimize churn rates.Roles & Responsibilities: Manage...

  • Customer Success Manager

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Bayt Full time

    Location: Riyadh, Saudi ArabiaJob Type: Full-timeJob SummaryThe Customer Success Manager (CSM) is a customer-centric individual with a technical aptitude. The CSM's responsibilities include supporting customers and building close relationships that often last beyond any one project or job order, ensuring process ownership with the business itself.The CSM...

  • Customer Success Manager

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Client of Proven SA Full time

    About UsClient of Proven SA is a leading provider of fleet management solutions, dedicated to helping businesses optimize their operations and improve their bottom line. Our team is passionate about delivering exceptional customer experiences and is committed to innovation and excellence in all aspects of our work.Job ResponsibilitiesThe successful candidate...

  • Senior Customer Success Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SAS Full time

    Job Locations: SA-RiyadhRequisition ID: 20062173Job Category: Customer SuccessTravel Requirements: NoneSr. Customer Success Manager - HybridNice to meet youWe're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free...

  • Customer Success and Retention Manager

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Customer Success and Retention ManagerWe are seeking a Customer Success and Retention Manager to join our team. As a customer success manager, you will be responsible for ensuring that our customers are satisfied with our products and services.The ideal candidate should have a passion for delivering exceptional customer experiences, and be able to develop...

  • Customer Success Supervisor

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dafater Full time

    We are looking for a Customer Success Supervisor to lead a team of specialists in ensuring outstanding client experiences. In this role, you will oversee customer onboarding, engagement, and retention efforts while proactively solving challenges and optimizing customer satisfaction. You will act as a key link between customers and internal teams, ensuring...

  • Customer Success Account Management

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Microsoft Full time

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their...

  • Customer Success

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Solsystems Full time

    Role: Customer Success & Account ManagerOpen Positions: 1Department: SalesLocation: RiyadhJob Type: Full TimeResidence Permit: Saudi National or candidate with existing Saudi iqama will be preferred.SOL Gulf: Company Profile SOL helps businesses modernize technology, optimize processes, and accelerate success so our clients stay ahead in a hyper changing...

  • Customer Success Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SiFi - Simplified Financial Solutions Company Full time

    Riyadh, Saudi Arabia | Posted on 03/23/2025SiFi is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management.Position Overview:The Customer Success Specialist role focuses on supporting customer...