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Market Intelligence and Research Director

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Splonline Full time

About the Role

This is a key leadership position at Splonline, responsible for driving strategic business decisions through market intelligence and research.

Key Responsibilities

  • Strategic Contribution
    • Develop and implement effective business strategies to drive growth and revenue.
    • Lead the development of department business plans to ensure alignment with overall business objectives.
    • Drive quality and customer experience standards to meet business requirements.
  • People Management
    • Lead and manage a team of professionals to achieve departmental objectives.
    • Set individual objectives, manage performance, and develop staff to maximize sectional performance.
    • Lead talent development initiatives to ensure availability of talent to meet business needs.
  • Budgeting and Financial Performance
    • Manage department budget preparation and recommend financial plans.
    • Monitor financial performance versus budget and ensure compliance with approved guidelines.
  • Policies, Systems, Processes & Procedures
    • Implement department policies, procedures, and controls to ensure compliance with regulatory requirements.
    • Develop and maintain quality, cost-effective services.
  • Continuous Improvement
    • Lead identification of opportunities for continuous improvement and sustainability of systems, processes, and practices.
    • Consider global standards, productivity improvement, and cost reduction.
  • Customer Service Excellence
    • Implement processes for successful client relationship management.
    • Enhance customer experience management processes and procedures.
    • Monitor compliance to defined quality standards.
  • Reporting
    • Ensure timely and accurate department reports meet Splonline requirements.
  • Job Specific Accountabilities
    • Collaborate with data analysts to translate consumer data into functional information.
    • Manage client and vendor relationships to deliver consumer information.
    • Develop internal market insight tools and capabilities.
    • Provide insight on new opportunities to target from local and global market research.
    • Support collection and study of information about customers, sales trends, products, and services.
  • Skills
    • Sales strategy and planning.
    • Data analytical skills (MS Excel and PPT).
    • Market insights.
    • Sales concepts knowledge.
    • Sales lead generation and management.
    • Revenue forecasting.
    • Customer complaint management.
    • Relationship management.