Front Office Operations Manager

5 days ago


Medina, Al Madīnah al Munawwarah, Saudi Arabia Mövenpick Hotels & Resorts Full time

At Mövenpick Hotels & Resorts, we welcome you as you are and support your growth and learning every day, making work bring purpose to your life. We are seeking a highly motivated and experienced Front Office Operations Manager to join our team.

Key Responsibilities
  • Supervise and manage the overall Front Office operations by ensuring that all sections of Front Office service standards delivery are maintained in accordance with our strategic plan and standard.
  • Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.
  • Check that all Front Office employees report to work punctually and are well groomed before each of their shifts.

Main Objectives

  • Maintain highest standards and quality of services in Front Office operation to meet and exceed guests' expectation/VOG target.
  • Ensure excellent reading, writing, and oral proficiency in English language among Front Office team members.

Requirements

  • Diploma in Tourism & Hospitality Management
  • Minimum 3 years of relevant experience in a similar capacity


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