Dining Experience Lead
4 days ago
Job Description
The Restaurant Operations Supervisor is responsible for managing the day-to-day activities of our restaurant, focusing on excellent guest service and leading the team to achieve outstanding results.
This position requires coordinating service delivery, supporting waitstaff, and maintaining high hospitality standards in line with Accor Hotels' policies.
Key Responsibilities:
- Oversee and guide the waitstaff to ensure efficient service delivery.
- Assist guests, guaranteeing a high level of satisfaction and loyalty.
- Relay food and beverage orders accurately.
- Ensure tables are set, clean, and well-presented at all times.
- Train and mentor new staff members to maintain service excellence.
- Handle guest complaints professionally and efficiently.
- Collaborate with the kitchen and bar teams for timely service delivery.
- Follow health, safety, and hygiene regulations.
Qualifications and Requirements:
- Prior experience in a similar role, preferably in a luxury hotel or fine dining establishment.
- Strong leadership and communication skills.
- Knowledge of food and beverage service standards.
- Able to work under pressure and in a fast-paced environment.
- Fluency in English; Arabic is an asset.
About NEOM STAFFCO
We strive to provide exceptional customer experiences through our dedicated team members. If you're passionate about delivering top-notch service and have what it takes to lead our team, we'd be happy to hear from you
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