Technical Support Specialist
5 days ago
About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team at Alrajhiinvestments. As a key member of our customer support team, you will be responsible for providing technical on-site support to our customers in the MEA area and abroad.
Key Responsibilities:
- Provide technical support to customers, including troubleshooting and repair of Barco hardware and software
- Assist at sales demos to promote Barco's solutions
- Give product training to partners and end-users
- Collect insights and feedback from customers and partners
- Document actions and solutions
- Foster strong relationships with customers and identify service sales opportunities
Requirements:
- 3 years of experience in a technical customer environment, preferably in the visualization/entertainment industry
- Good knowledge of hardware, software, and networking technologies
- Excellent communication skills, both verbally and in writing
- Service- and client-oriented
- Experience with Barco's products is a plus
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