Zegna Store Manager Assistant

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ermenegildo Zegna Holditalia S.p.A Full time

About the Role

We are seeking a highly motivated and experienced Assistant Store Manager to join our team in Riyadh. As a key member of our sales floor team, you will be responsible for supporting the Store Manager in achieving sales targets, managing staff, and ensuring a seamless customer experience.

Key Responsibilities

  • Achieve individual daily, weekly, monthly, and yearly sales and KPI's targets while maintaining a warm and personalized customer experience.
  • Support the Store Manager in preparing and executing the Morning Briefing, translating store KPI's into action plans for the team.
  • Actively support the sales floor team to optimize productivity and coach them to enhance individual performance.
  • Provide accurate and effective staff schedules to the Store manager by analyzing traffic trends to ensure adequate floor coverage.
  • Collaborate with the Store Manager and local Marketing and CRM to develop and implement localized clienteling initiatives to generate new and activate lapsed clients.
  • Implement and supervise the execution of the Selling Flow.
  • Create a welcoming and friendly store environment aligned with our casual luxury brand.
  • Develop storytelling capabilities within the team to ensure the highest level of customer connection.
  • Ensure client outreach is personalized and aligned with personal interests, lifestyle, etc.
  • Monitor periodic CRM/Marketing KPI's and reporting to capture meaningful customer data for building relationships and ensuring appropriate customer data collection through the right tools.
  • Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment.
  • Embrace and promote change and transformation and actively inspire others to do the same.
  • Facilitate the onboarding plan for every new employee.
  • Provide regular individual feedback (daily/weekly/monthly).
  • Coach the store team to develop competencies and support their growth; ensure training program deployment.
  • Motivate and engage the team by maintaining high performance standards.
  • Support the Store Manager in identifying training needs and ensuring the implementation of training activities.
  • Be aware of employees' problems and take actions to help problem-solving, informing the Store Manager and HR.
  • Work with the Store Manager to provide effective feedback on products and collections and keep up-to-date on stock situation, consolidation, and transfers.
  • Ensure the implementation of VM guidelines, in collaboration with the Store Manager and VM, to ensure interior and exterior image.
  • Ensure the implementation of Company guidelines in terms of store experience (team grooming, music, video, food, and beverage, etc.) and store maintenance.
  • Support the Store Manager in planning and organizing the team's attendance to product trainings and achieving trainings' goals.
  • Ensure the store team adheres to guidelines, policies, and procedures in all areas of operational activities and inform the Store Manager of any non-compliant aspects.
  • Sponsor, execute, and supervise the adoption of the Zegna Code of Ethics.
  • Supervise logistic procedures and stock management.
  • In collaboration with the Store Manager, ensure the adoption of H&S regulations and the attendance of the store team on H&S specific training courses.
  • Ensure and supervise the usage of digital services to increase business opportunities and virtual sales and improve customer service.


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ermenegildo Zegna Holditalia S.p.A Full time

    CompanyID (accounts for anonymous companies) 693,176 The Store Customer Advisors transforms the store visit into a memorable luxury shopping experience, as Brand Ambassadors they engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Customer...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ermenegildo Zegna Holditalia S.p.A Full time

    TENTAs a Zegna Assistant Store Manager you will support the Store Manager in all the activities related to store business objectives, including sales development, staff management and operational activities. You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels and building...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ermenegildo Zegna Holditalia S.p.A Full time

    Job Description:The Store Customer Advisors transforms the store visit into a memorable luxury shopping experience. As Brand Ambassadors, they engage customers in the discovery of our heritage through stories and create an atmosphere of passion and enthusiasm for the Zegna collections.Main Responsibilities:Manage customer relationships and customer service...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ermenegildo Zegna Holditalia S.p.A Full time

    Role Summary:The Customer Advisor is responsible for delivering an exceptional customer experience and driving sales growth through product knowledge and customer service.Main Accountabilities:Provide memorable luxury in-store customer service experienceDevelop a deep understanding of Zegna products, craftsmanship, and style evolutionContribute to store...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ermenegildo Zegna Holditalia S.p.A Full time

    About the Role:The Customer Advisor plays a critical role in safeguarding the growth and longevity of our brand by providing exceptional customer service and product knowledge.Key Responsibilities:Provide memorable luxury in-store customer service experienceDevelop a deep understanding of Zegna products, craftsmanship, and style evolutionContribute to store...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ermenegildo Zegna Holditalia S.p.A Full time

    Required Skills & Qualifications">The ideal candidate will possess excellent communication and interpersonal skills, a good command of spoken and written English, and knowledge of other languages such as Arabic or Italian (advantageous). They should have 5-7 years' experience in high-end fashion industry preferably involving direct sales and a graduate...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ermenegildo Zegna Holditalia S.p.A Full time

    Job Overview:We are seeking a highly motivated and experienced Customer Advisor to join our team in Riyadh. The ideal candidate will have a proven track record of providing exceptional customer service and product knowledge.Responsibilities:Manage customer relationships and customer service during and after the saleDevelop a deep knowledge of the Zegna...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ermenegildo Zegna Holditalia S.p.A Full time

    Company Overview">Ermenegildo Zegna Holditalia S.p.A is a leading luxury fashion brand dedicated to delivering exceptional customer experiences. Our retail strategy focuses on integrating sales channels, hospitality, and personalized service to create memorable interactions.">Sales Channels & Retail Excellence">We prioritize building strong relationships...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ermenegildo Zegna Holditalia S.p.A Full time

    About the JobThis is an exciting opportunity to lead a high-performing team in Riyadh and drive sales growth while delivering exceptional customer experiences. You will work closely with the Store Manager to achieve business objectives, manage staff, and ensure a seamless customer journey.Your Key ResponsibilitiesDrive individual and team sales performance...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ermenegildo Zegna Holditalia S.p.A Full time

    Job Description">This role involves supporting the Store Manager in achieving store business objectives, including sales development, staff management, and operational activities. The ideal candidate will cultivate a genuine customer-centric culture, gaining a deep understanding of the client to ensure personalized service levels and build lasting...

  • Store Assistant

    7 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co Part time

    We are looking for a skilled Sales Associate to join our team at Hamad M. Al Rugaib & Sons Trading Co. As a key member of our sales team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of store presentation.Main Accountabilities:Customer Satisfaction: Deliver exceptional customer service,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City Full time

    Job DescriptionThe Store Director Assistant will assist the Store Director in leading and managing the retail store team to achieve sales targets and improve customer experience. This role requires a strong assistant with excellent communication and problem-solving skills.Key ResponsibilitiesAssist the Store Director in recruiting, training, and developing a...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

    As a Store Supervisor at Chalhoub Group, you will be responsible for assisting the Store Manager in managing the team's performance and schedule. Your key responsibilities will include:Representing the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.FOLLOWING ALL APPROPRIATE...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City Full time

    Six Flags Qiddiya City is seeking a highly motivated and experienced Assistant Manager - Retail Operations to join our team. As a key member of our Retail Operations team, you will be responsible for supervising daily retail operations, ensuring stores are well-stocked, staff are properly trained, and guest service is of the highest standard.Key...

  • Store Manager

    5 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Gulf Marketing Group (GMG Group) Full time

    The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.Core Responsibilities: Communicates store targets...

  • Store Manager

    5 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Gulf Marketing Group (GMG Group) Full time

    The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.Core Responsibilities: Communicates store targets...

  • Store Manager

    5 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Gulf Marketing Group (GMG Group) Full time

    The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.Core Responsibilities: Communicates store targets...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ermenegildo Zegna Holditalia S.p.A Full time

    Job RequirementsWe are seeking a seasoned retail professional with 5-7 years of experience in the high-end fashion industry. The ideal candidate will possess:Excellent communication and interpersonal skills.A good command of spoken and written English.Knowledge of other languages such as Arabic or Italian.Pleasant personality and good grooming.Computer...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co Full time

    We are Hamad M. Al Rugaib & Sons Trading Co, a leading trading company seeking a skilled Sales Associate to join our team.Key Responsibilities:The Sales Associate will be responsible for:Providing exceptional customer service and responding to customer inquiries.Operating cash registers, processing transactions, and balancing drawers.Maintaining store...

  • Store Manager

    7 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    It will be your duty to lead and motivate a team of employees, providing guidance, training, and performance evaluations to ensure they meet or exceed sales targets and deliver exceptional customer experiences.You will be tasked with overseeing the store's budget, managing expenses, and optimizing profitability while upholding the company's brand image and...