Senior Luxury Retail Operations Manager
1 week ago
CARE is a leading luxury retailer seeking a highly skilled and experienced Senior Luxury Retail Operations Manager to lead our retail teams in delivering exceptional customer service and driving sales growth.
Key Responsibilities- Sales Performance Management:
- Drive sales through effective management of sales force, focusing on upselling and cross-selling opportunities.
- Analyze sales trends and provide insights to inform strategic decisions.
- Develop and implement SMART KPIs for reporting employees, ensuring accountability and transparency.
- Customer Service Excellence:
- Ensure the team delivers exceptional customer service that meets or exceeds industry standards, aligning with luxury and fashion brand expectations.
- Handle customer inquiries and complaints professionally, resolving issues promptly and efficiently.
- Build and maintain relationships with VIP clients, understanding their needs and preferences.
- Inventory Management and Merchandising:
- Oversee inventory management, ensuring optimal stock levels and minimizing waste.
- Collaborate with the merchandising team to ensure merchandise aligns with organization, brand, and visual merchandising standards & guidelines.
- Staff Management and Development:
- Assist in the recruitment, training, and development of staff, focusing on skills enhancement and career progression.
- Manage all key personnel effectively, providing coaching and feedback to drive performance improvement.
- Marketing and Events:
- Partner with the marketing team to execute all related activities, including events and promotions.
- Engage with the local fashion community to increase brand presence and attract new customers.
- Provide guidance for marketing across omnichannel, social media, and other digital platforms to enhance the corporate profile.
- Operational Excellence:
- Ensure compliance with all company policies and procedures, maintaining a culture of integrity and accountability.
- Manage budgetary constraints effectively, prioritizing resources to drive business growth.
- Understand regulatory, health, and safety regulations, ensuring a safe working environment.
- Trend Awareness and Industry Knowledge:
- Stay informed about luxury trends and market dynamics, attending relevant shows and trade events.
- Educate the team on product knowledge, including materials, care instructions, and brand history.
- University bachelor's degree in business administration or any relevant field is a must.
- Proven experience as a Retail Manager in the Watches, Jewelry, and luxury sectors; Fashion is a plus.
- Strong leadership skills and the ability to inspire a team.
- Excellent communication and interpersonal skills.
- Deep understanding of the luxury market and customer service excellence.
- Ability to work flexibly and adapt to changing market conditions.
- Knowledge of inventory management software and point of sale (POS) systems.
-
Luxury Retail Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Golf Saudi Full timeWe are seeking a motivated and experienced Luxury Retail Manager to oversee our retail operations at the Royal Golf Club in Diriyah.Key ResponsibilitiesLead a team dedicated to providing outstanding customer service, ensuring that our retail offerings align with the highest standards of luxury and quality.Analyze sales data and product trends to optimize...
-
Luxury Retail Manager
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Dolce & Gabbana Full timeJob DescriptionAs a Luxury Retail Manager at Dolce & Gabbana, you will be responsible for leading the sales team to achieve exceptional results in a fast-paced retail environment. You will be an ambassador of the brand, ensuring that all customers receive an impeccable service and are provided with expert knowledge on our luxury products.Main...
-
Retail Operations Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Four Seasons Hotel Full timeThe role of the Pierre Herm Venue Manager at Four Seasons Hotel Riyadh is a pivotal one, ensuring seamless integration between retail and F&B components.This position demands a hybrid skill set that combines luxury retail expertise with high-end food and beverage management, guaranteeing exceptional guest experiences and strong financial performance.As...
-
Luxury Retail Professional
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full timeJob OverviewWe are seeking a talented Store Manager to join our team at Chalhoub Group. As a Store Manager, you will be responsible for managing the day-to-day operations of the store and driving business results.Main Responsibilities:Manage the store team, ensuring full adherence to brand guidelines and store processes.Drive the store business, building a...
-
Luxury Retail Strategist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Richemont Full timeIn this pivotal role, you will lead the strategic direction of Cartier in Saudi Arabia, leveraging your expertise in 360 brand management and business development to drive growth and profitability. With a proven track record in luxury retail and a deep understanding of the Middle East market, you will develop and implement effective strategies to enhance...
-
Retail Operations Lead
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Golf Saudi Full timeThe Royal Golf Club in Diriyah is seeking a skilled Retail Operations Lead to join our team. As a Retail Operations Lead, you will be responsible for overseeing daily retail operations, ensuring all staff deliver impeccable customer service and adhere to our brand standards.ResponsibilitiesTrain, mentor, and develop your team to achieve their best...
-
Retail Supervisor
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Golf Saudi Full timeJoin Our Team at the Royal Golf Club in Diriyah as Our Retail SupervisorStep into a vibrant role at the Royal Golf Club in Diriyah, where luxury meets exceptional customer service. We are seeking a motivated and experienced Retail Supervisor to oversee our retail operations and enhance the shopping experiences of our exclusive members and guests. This is...
-
High-Performing Luxury Retail Leader
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full timeJob Overview:CARE is seeking a highly skilled and experienced Retail Manager to lead our luxury retail team. As a key member of our organization, you will be responsible for driving sales growth, delivering exceptional customer service, and managing inventory effectively.Sales and Performance Management:We are looking for a results-driven individual who can...
-
Retail Operations Director
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia HRsource Full timeCompany OverviewAs a renowned luxury fashion brand, our client is dedicated to providing exceptional customer experiences. With a strong focus on personal development and career growth, the company offers exciting opportunities for ambitious individuals to join their team.The business operates in a fast-paced retail environment, with a commitment to...
-
Operations Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Peergrowth Consultancy Co. Full timeWe are seeking a highly experienced Retail Operations Manager to oversee and enhance our retail operations across Saudi Arabia. The ideal candidate will have a strong background in luxury retail or jewellery with a proven ability to drive sales optimize store performance and ensure a premium customer experience. This role requires 10 years of experience in...
-
Strategy & Operations Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cenomi Retail Full timeKey responsibilities include:Corporate strategy: Partner with senior leaders to develop, align, and drive company-level strategies (e.g., growth strategy, product strategy, portfolio strategy) and function-level strategies (e.g., marketing, commercialization, asset management)M&A and partnerships: Identify, evaluate, and make recommendations on strategic...
-
Operations Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Peergrowth Consultancy Co. Full timeWe are seeking a highly experienced Retail Operations Manager to oversee and enhance our retail operations across Saudi Arabia. The ideal candidate will have a strong background in luxury retail or jewellery, with a proven ability to drive sales, optimize store performance, and ensure a premium customer experience. This role requires 10+ years of experience...
-
Luxury Retail Store Lead
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Zegna Full timeAbout the RoleWe are seeking an experienced Assistant Store Manager to join our team at Zegna. As a key member of the store leadership team, you will be responsible for driving sales growth, managing store operations, and developing a high-performing team.Main ResponsibilitiesDeliver sales results and achieve KPIs while ensuring exceptional customer...
-
Retail Consultant
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Chaumet International SA Full timeKey ResponsibilitiesRepresent Maison Chaumet as an Ambassador to all clients, sharing our passion for over 240 years of history, culture of excellence, and knowledge.Contribute to the boutique's commercial development by finding new clients and retaining existing ones, achieving sales objectives.Participate in flawless store operations, contributing to...
-
Luxury Fashion Store Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Snaphunt Full timeJob OverviewAbout Us:Our client is Asia's largest omnichannel retailer and manufacturer of premium quality and contemporary eyewear. We are committed to delivering exceptional customer experiences and driving business growth through innovation and excellence.Job Summary:We are seeking a highly skilled and experienced Retail Store Manager to join our team at...
-
Hospitality Retail Excellence Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Four Seasons Hotel Full timeWe are seeking a talented Pierre Herm Venue Manager to join our team at Four Seasons Hotel Riyadh, who can drive business results through effective retail and F&B operations.This position requires a unique blend of luxury retail and high-end F&B management skills, combined with exceptional leadership and communication skills.As a member of our team, you will...
-
Senior Retail Operations Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags مدينة القدية Full timeJob OverviewSix Flags مدينة القدية is seeking a skilled Team Leader to oversee daily retail operations, including game management, photo and rental operations. The ideal candidate will have strong motivational, leadership, and team-building skills, with excellent communication and presentation abilities.Main ResponsibilitiesManage revenue, P&L...
-
Regional Retail Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia TASC Outsourcing Full timeDirect message the job poster from TASC OutsourcingGlobal Recruitment Specialist | Regional Talent Acquisition Consultant | Professional Head Hunter | Freelancer RecruiterAs a Regional Retail Manager, the primary responsibility is to oversee the seamless operation of retail outlets while ensuring compliance with industry standards and regulations. This role...
-
Luxury Food and Beverage Director
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Four Seasons Hotel Full timeThe Pierre Herm Venue Manager at Four Seasons Hotel Riyadh is responsible for driving business results through effective retail and F&B operations.This position demands a deep understanding of luxury retail and high-end F&B management principles, combined with exceptional leadership and communication skills.As Pierre Herme Venue Manager, you will have the...
-
Training and Development Executive
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full timeThis role offers an opportunity to work with a renowned company in the luxury retail industry. As a key member of our team, you will be responsible for developing the business plan of the Chalhoub Retail Academy.You will also formulate and communicate CRA performance objectives and continuously monitor progress and alignment towards strategic objectives.The...