Clinical Application Specialist
3 days ago
Company Overview:
Fresenius Medical Care is a global leader in the medical technology industry, dedicated to improving the lives of patients with renal diseases. Our innovative products and services aim to provide optimal care and support for individuals undergoing dialysis.
Job Summary:
We are seeking a highly skilled Clinical Application Specialist to join our team. As a key member of our clinical support team, you will be responsible for providing technical and clinical training, education, and ongoing support to nephrologists and dialysis staff on the use and application of our acute and chronic dialysis products.
Key Responsibilities:
- Assist customers with the proper use of dialysis products to ensure optimal patient outcomes.
- Provide technical and clinical training, education, and ongoing support to certify nephrologists and dialysis staff on the use and application of acute and chronic dialysis products.
- Provide on-site and/or remote clinical application support to customers by providing scientific, technical information in response to on- and off-label inquiries regarding the use of Fresenius medical devices.
- Document each site visit clearly and accurately within 24 hours of completion, submitting reports to management via a standardized reporting mechanism.
- Identify and report all adverse events and device deficiencies to Medical Safety per company protocol.
- Analyze reports requiring root cause analysis and request feedback/input from physicians as needed, providing constant feedback to Research & Development via an approved communication plan on clinical performance.
- Respond to unsolicited requests for information (on- and off-label) related to Dialysis medical devices, adhering to Standard Operating Procedures and Ethics and Compliance Guidelines.
- Participate in tradeshow demonstrations as assigned by management, following Standard Operating Procedures.
- Address field technical and clinical questions regarding results of Fresenius products from physicians and their staff, troubleshooting appropriately.
- Perform other duties and responsibilities as assigned.
Requirements:
- Bachelor's degree in nursing.
- A minimum of 3 years of experience preferably in a similar field.
- Excellent business process management skills.
- Strong communication and interpersonal skills.
- Good data entry and processing skills.
- Effective reporting skills.
- Ability to analyze information effectively.
- Fluency in English.
- Proficiency in Microsoft Office applications.
- Flexibility to travel.
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