Technology Operations Manager
5 days ago
Eminence Talent Group seeks an experienced IT Operator to ensure the stability and efficiency of internal IT systems in Riyadh, Saudi Arabia.
This role involves managing IT support operations, overseeing the service desk, and providing technical assistance.
Responsibilities include:
Service Desk Management:
- Handle incoming IT requests and resolve issues in a timely manner.
- Maintain accurate records of incidents and resolutions.
Infrastructure Support:
- Ensure the smooth operation of internal IT systems.
- Perform routine maintenance tasks to prevent system downtime.
Automation Initiatives:
- Implement process improvements through automation.
- Optimize workflows to reduce service response times.
Requirements:
Essential Skills:
- Degree in IT or a related field.
- 1-2 years of experience in IT operations or support.
- Familiarity with Google Workspace and collaboration tools.
- Understanding of IT infrastructure and automation tools.
Desirable Skills:
- Certifications in Google Workspace.
- Experience in managing CI/CD pipelines.
- Knowledge of ITIL processes.
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