Operational Excellence Lead
1 day ago
FAB is seeking a Branch Operations Manager to lead our bank branches towards operational excellence. The successful candidate will oversee daily operations, manage staff, optimize processes, maintain compliance, and achieve branch performance targets.
Key Accountabilities
- Develop and implement strategic plans to drive operational excellence.
- Collaborate with the COO to implement business expansion plans.
- Maintain compliance with regulatory requirements and bank policies.
- Monitor and report on KPIs to measure branch performance.
- Lead and manage branch Operations staff, providing guidance and support to enhance their skills and productivity.
- Oversee daily reconciliation and take necessary actions on unreconciled items.
- Identify and propose mitigation strategies for reported risks and issues.
- Ensure proper record management of documents and schedules regular reviews of Processes and Procedures.
- Participate in Audit and Operational Risk reviews to identify areas for improvement.
Requirements
- 5-8 years of experience in Banking or Branch Operations.
- Proficient in MS Office, particularly Excel, PowerPoint, and Word.
- Ability to work in a team environment.
- Well-structured and organized individual.
- Willingness to learn from new challenges.
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