Operations Lead

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Standard Chartered Life and Careers Full time
Job Description

We are seeking an experienced Operations Lead to oversee and enhance our cash client journey in Saudi Arabia.

  • Lead operational teams, optimize client experience, and ensure seamless service delivery across multiple regions.
  • Drive constant client input into the client journey to elevate the client experience and lead service teams to deliver high-quality client interactions with solutions that meet client expectations.
About the Role

This role involves working closely with the Cash Ops Head on financial performance targets of front-to-back operations and driving region/country priorities to invest in the client journey and achieve business strategy objectives.

  • Proactively manage risks associated with offering cash products.
  • Manage change - new products, new processes, etc. without adverse impact to clients and the bank.
Key Responsibilities
  1. Oversee and enhance the cash client journey in Saudi Arabia.
  2. Lead operational teams and optimize client experience.
  3. Ensure seamless service delivery across multiple regions.
  4. Work with the Cash Ops Head on financial performance targets.
  5. Drive region/country priorities to invest in the client journey.
  6. Proactively manage risks associated with offering cash products.
  7. Manage change - new products, new processes, etc.
Requirements
  • Advanced experience in cash management operations or financial services.
  • Strong analytical skills and excellent communication abilities.
  • Ability to build strong relationships with internal/external customers.
  • Previous experience developing people to meet both their career goals and the organization's goals.

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