Technical Service Expert

2 days ago


Jeddah, Makkah Province, Saudi Arabia Sigma Paints Full time

Company Overview

Sigma Paints Saudi Arabia is a leading manufacturer in the paint industry, part of the world-renowned PPG Group. We operate at the forefront of technology and innovation, providing high-quality products to meet the demands of various industries.

We develop coatings that protect our customers' assets in challenging environments, leveraging our expertise and unique operational approach to deliver effective solutions.

Job Purpose

The Technical Service Specialist plays a crucial role in providing technical support and product guidance to automotive OEM paint shops. This position ensures seamless operations by addressing customer concerns, diagnosing faults, and maintaining quality standards.

Main Job Responsibilities

  • Customer Support: Resolve technical issues, complaints, and service-related concerns efficiently.
  • Operational Compliance: Ensure all processes adhere to regulatory and internal quality standards.
  • Fault Diagnosis: Identify and resolve paint application and coating performance issues promptly.
  • Product Testing & Adjustments: Conduct on-site tests and make necessary product adjustments to optimize performance.
  • Inventory & Demand Planning: Monitor product usage trends and assist in supply forecasting to meet customer needs.
  • Training & Knowledge Sharing: Provide technical training to customers on coating applications, enhancing their knowledge and skills.
  • Process Optimization: Support continuous improvement initiatives to enhance efficiency and productivity.
  • Data Management: Maintain accurate records, reports, and customer data for business development and strategic decision-making.

Requirements

To be successful in this role, you will need:

  • A diploma or bachelor's degree in Chemistry, Chemical Engineering, or a related field.
  • Minimum 2 years of experience in a technical service role.
  • Basic computer skills, including proficiency in MS Office, CRM systems, and technical software.
  • Good English language skills, with the ability to communicate effectively.
  • The capacity to work in field-based roles with direct customer interactions.


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