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Water Heating System Service Lead

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Rheem Middle East Full time

Service Operations Manager:

Rheem Middle East is seeking a highly skilled Service Operations Manager to lead our service operations team. As an Assistant Service Manager, you will be responsible for managing service, warranty, spare parts business, and retrofit sales, serving as the primary point of contact for our air and water distributors.

Key Activities:

  • Manage service operations, troubleshooting and repairing HVACR and water heating systems.
  • Provide product technical support to both air and water distributors in KSA regarding the proper application, installation, operation, and service of Rheem products.
  • Develop and implement sales plans for the aftermarket business to ensure the achievement of sales and margin objectives.
  • Oversee activities related to monitoring distributor warranty expenses and failure rates, ensuring compliance with policies and procedures, and implementing corrective actions where necessary.

Skills and Qualifications:

  • Bachelor's degree in mechanical engineering.
  • 7+ years of experience in Managing service operations, troubleshooting and repairing HVACR and water heating systems.
  • Excellent written and verbal communication skills.
  • The ability to work independently and collaboratively.