Technical Support Specialist

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Adree Full time

Company Overview

Adree is a dynamic organization that prides itself on delivering exceptional user experiences through effective application management and support.

Job Description

  • We are seeking an Application Support professional to join our team, responsible for ensuring the smooth operation and performance of our applications.
  • The ideal candidate will have strong understanding of application troubleshooting methodologies and tools, with experience in monitoring application performance and availability.
  • You will be responsible for providing first and second-level support to users, addressing their application-related queries and problems.
  • Collaboration with development teams to communicate user feedback and implement necessary enhancements is also key to this role.
  • You will assist in documenting technical issues and resolutions in a shared knowledge base.
  • Participating in incident management processes and contributing to root cause analysis efforts is also required.

Required Skills and Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years of experience in application support or a similar role.
  • Excellent problem-solving skills and attention to detail are essential.
  • Strong communication skills, with the ability to convey technical concepts to non-technical users.
  • Familiarity with database technologies (SQL, Oracle) is a plus.


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