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Software Engineering Manager

2 months ago

Riyad Al Khabra, Saudi Arabia Asterix Communications Full time
Job Overview

This is an exciting opportunity for a software engineering professional to lead a team of experts in sustaining engineering, focusing on open source software, Linux, and cloud computing. As a key member of Canonical's global engineering team, you will be responsible for driving technical excellence, innovation, and collaboration across the organization.

The Sustaining Engineering team plays a critical role in continuously improving open source software, resolving customer-reported defects, and ensuring the stability and security of our products. As a leader in this team, you will be responsible for managing a distributed team of engineers, providing guidance, mentorship, and career development opportunities to help them grow professionally.

Our customers rely on us to deliver high-quality solutions that meet their mission-critical infrastructure and application needs. As a software engineering manager, you will be responsible for ensuring that our team delivers timely and effective solutions, while also promoting a culture of collaboration, innovation, and continuous learning.

Responsibilities
  1. Lead a distributed team of engineers, providing guidance, mentorship, and career development opportunities.
  2. Manage shift scheduling, measure key performance indicators (KPIs), and provide training to ensure team members have the necessary skills to succeed.
  3. Support timely delivery of bug fixes, patches, and other technical solutions to address business needs in various technology fields, including Ubuntu, OpenStack, Ceph, Kubernetes, Juju, and MAAS.
  4. Demonstrate exceptional customer service skills, representing Canonical in customer interactions and ensuring that our customers receive the highest level of support.
  5. Set and manage expectations with other engineering teams, senior management, and external stakeholders, ensuring that our team's goals and objectives are aligned with the company's overall strategy.
  6. Advocate for modern software development practices, promoting a culture of innovation, collaboration, and continuous learning within the team.
  7. Collaborate with other teams in the organization to drive business outcomes and achieve company goals.
  8. Work from home with occasional global travel for internal and external events.
Requirements
  • Deep experience with three or more of the following: Ubuntu Linux, kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Postgresql, Mongo, deb or snap packaging.
  • Professional software delivery experience using C, C++, Go, Python, or similar.
  • Strong knowledge and passion for software development, with a focus on open source software and Linux.
  • Leadership experience, with a proven track record of organizing and prioritizing complex problem resolution and bug fixes.
  • Experience with version control systems such as git.
  • Experience with debugging tools such as gdb, crash, or others.
  • Demonstrated commitment to testing methodologies and maintainable code quality.
  • Excellent communication skills in the English language, both verbal and written.
  • Experience with Linux, with a preference towards Ubuntu.
  • Experience with Open Source and Open Source Business Models.
  • People management experience in a support organization is a strong plus.
About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.