Senior Leader

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Full time

Customer Experience Strategist

Cisco is looking for a Senior Leader - Customer Engagement to join our CX team. In this role, you will lead a team of CX Principals/Managers, Customer Success Managers, and Customer Program Managers. Your key responsibilities include driving adoption and managing the CX services business to drive growth.

Your Responsibilities

As the Senior Leader - Customer Engagement, you will be responsible for owning revenue and P&L for your customer segment team. You'll ensure delivery of outcomes expected from the Cisco Portfolio, supporting CX teams to engage with executives and technical partners. You'll also advocate for the customer within Cisco across various functions.

Requirements

  • Must have a broad technical understanding of Cisco's core Architectures.
  • Experience of driving adoption and service delivery within customer accounts.
  • Experience developing and maintaining strong executive relationships.
  • Must have strong leadership experience.
  • Experience with recurring revenue concepts, margin, and attrition.


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