Senior Leader in Customer Engagement

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Coloplast Full time
About the Job

This is a Senior Leader in Customer Engagement role that requires a Subject matter expert in Consumer Care and Call centers, ideally in a medical-related field.

Key Responsibilities:

  • Lead and support the team.
  • Foster a culture of engagement, feedback, and high performance.
  • Recruit, train, and develop staff.
  • Track consumer interactions.
  • Generate insights from reports.
  • Enhance efficiency with digital processes.
  • Update consumer processes and SOPs.
  • Improve user experience through surveys.
  • Execute campaigns with Marketing and align on digital initiatives.
  • Segment and track campaign performance.
  • Engage consumers with educational content.
  • Ensure consistent communication.
  • Manage budget and costs.
  • Build relationships with key stakeholders, support other departments.

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